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Terms and Conditions

Last updated: August 2025

1. Acceptance of Terms

By accessing and using Sun Travels services, you agree to be bound by these terms and conditions. If you do not agree with any of these terms, you should not use our services.

2. Services Offered

Sun Travels offers tourism services in Cuba, including but not limited to:

  • Tourist transportation
  • Tours and excursions
  • Accommodation reservations
  • Personalized tourist advisory
  • Tour guide services

3. Bookings and Payments

3.1 Booking Process

Bookings must be made at least 48 hours in advance. Reservation confirmation is subject to availability and corresponding payment.

3.2 Payment Methods

We accept cash payments (USD, EUR) and bank transfers. Full or partial payment may be required at the time of booking.

4. Cancellation Policy

  • More than 72 hours: Full refund
  • 48-72 hours: 50% refund
  • Less than 48 hours: No refund
  • Force majeure cancellations: Will be evaluated case by case

5. Customer Responsibilities

  • Provide accurate and complete information
  • Arrive punctually at meeting points
  • Respect local and service rules
  • Carry required valid documentation
  • Communicate special needs in advance

6. Limitation of Liability

Sun Travels is not responsible for losses, damages, or inconveniences caused by factors beyond our control, including but not limited to adverse weather conditions, unforeseen mechanical problems, or force majeure situations.

7. Service Modifications

We reserve the right to modify itineraries or services for safety reasons, weather conditions, or unforeseen circumstances. In such cases, we will offer equivalent alternatives when possible.

8. Privacy and Personal Data

The collection and use of personal data is governed by our Privacy Policy. By using our services, you accept our privacy practices.

9. Applicable Law

These terms are governed by the laws of Mexico. Any dispute will be resolved in the competent courts of Punta Allen 7-manzana 26, 77509 Cancún, Q.R., México

10. Contact

For inquiries about these terms and conditions, contact us:

  • Email: info@suntravelsonline.com
  • Phone: +52 998 842 8470
  • Address: Punta Allen 7-manzana 26, 77509 Cancún, Q.R., México