Last updated: August 2025
1. Introduction
At Sun Travels, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, store, and protect your information when you use our services.
2. Information We Collect
2.1 Personal Information
- Full name
- Contact information (phone, email)
- Nationality and identification document
- Travel preferences
- Payment information (when necessary)
2.2 Technical Information
- IP address
- Browser and device type
- Pages visited on our website
- Cookies and similar technologies
3. How We Use Your Information
- Process and confirm your bookings
- Provide personalized tourist services
- Communicate with you about your trip
- Improve our services
- Comply with legal obligations
- Send promotional information (with your consent)
4. Legal Basis for Processing
We process your personal data based on:
- Contract execution: To provide the requested services
- Legitimate interest: To improve our services and communication
- Consent: For marketing and promotional communications
- Legal obligation: To comply with regulatory requirements
5. Information Sharing
We do not sell your personal data. We may share limited information with:
- Service providers: Hotels, restaurants, tour guides
- Authorities: When required by law
- Business partners: Only with your explicit consent
6. Data Security
We implement technical and organizational measures to protect your data:
- Encryption of sensitive data
- Restricted access to personal information
- Regular staff training
- Security system monitoring
- Regular backups
7. Data Retention
We retain your personal data for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Generally, we retain customer data for 7 years after the last interaction.
8. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data
- Portability: Receive your data in structured format
- Objection: Object to the processing of your data
- Withdraw consent: At any time
9. Cookies and Similar Technologies
We use cookies to improve your experience on our website. You can control cookies through your browser settings.
Types of Cookies:
- Essential: Necessary for the website to function
- Analytical: To understand how you use our site
- Functional: To remember your preferences
- Advertising: To show relevant content
10. International Transfers
If we transfer your data outside of Cuba, we will ensure that adequate safeguards exist to protect your personal information.
11. Changes to this Policy
We may update this policy periodically. We will notify you of significant changes through our website or by email.
12. Contact
To exercise your rights or make inquiries about this policy:
- Email: privacy@suntravels.cu
- Phone: +52 998 842 8470
- Address: Punta Allen 7-manzana 26, 77509 Cancún, Q.R., México
We commit to responding to your requests within 30 days.